Saturday, January 23, 2010
Monday, January 18, 2010
Chegg's mess-up
You are now chatting with 'AnneMarie'
AnneMarie: Hello! Thank you for contacting Chegg Live Chat, where we care about the environment and plant a tree for every textbook rented. How may I help you?
Victoriana Dan: My book order says it was delivered through "Our Partner" on the 13th but I still havn't received it
AnneMarie: I'm happy to help you with that!
AnneMarie: Are you referring to the book Ethics Selections from Classical and Contemporary Writers?
Victoriana Dan: No ma'am. It is the History of the English Language
AnneMarie: Thank you for verifying.
Victoriana Dan: foshow
AnneMarie: Please allow me a moment while I look into that. I appreciate your patience.
AnneMarie: I'm very sorry that you didn’t get your on the guaranteed date of 1/15/10! I can try to track the original shipment down. In the meantime, I can re-order the book for you and you should get it in four to seven business days, or I can cancel the order and issue a refund. Please understand that we stand by our shipment guarantee, so you'll be getting a refund for the shipping since this is late, and, again, I sincerely apologize for the inconvenience.
Victoriana Dan: okie dokie! I would like ya to re-order it cause I would still like the book
Victoriana Dan: or should I re-order it somehow?
AnneMarie: I'm happy to re-order the book for you, and I'm truly sorry about the inconvenience this has caused.
AnneMarie: No. I will process this request for you.
AnneMarie: Again, I apologize for any inconvenience this may have caused.
Victoriana Dan: I forgive you, as long as you really really mean it.
AnneMarie: Is there anything else I may assist you with today?
Victoriana Dan: No...im good. Thanks though. Have a super day!
AnneMarie: Have a great day too!
Chat session has been terminated by the customer service representative.
Sunday, January 17, 2010
Friday, January 15, 2010
6:15
8:54.
I get angry at myself for turning off the alarm in my sleep. I didn't even remember doing it. I look at my phone.
I didn't turn the alarm off. It is still set to go off.
I look at my roommate's clocks in confusion.
8:55.
8:56.
I check my phone to see what time I set the alarm.
6:15 pm.